FREQUENTLY ASKED QUESTIONS

How Do I Order?

Browse through our products catalogue and select what strain you are interested in getting by adding to cart. Proceed to checkout and fill in the required shipping details. Select your preferred payment method and wait for instructions via email or text which we will send to you for payments. All Orders will only be processed and shipped after we receive payment confirmation.

Are Packages Shipped Discreetly?

Yes, we know how important it is to send Moonrock and all related cannabis products safely and discreetly without raising suspicion. That’s why orders are vacuum sealed before placed in a padded brown envelope in which there is no sign of the content. This way, security, and discretion are guaranteed.

 
Do You Offer Discounts For Bulk Orders?

Yes we offer discounts and specials for all bulk orders. Do not hesitate to apply for a coupon code before placing your bulk orders to get special discounts. We also offer discounts for crypto payments.

Do You Ship To All States?
We offer discreet and secure delivery to all States in the US and worldwide. No medical card required and no signature required for the package all you need to do is place your order, complete payment and forward the payment receipt (picture) via email or text so we can proceed with your delivery.
What If I Entered A Wrong Delivery Address?

In such a case please contact us immediately via phone or email so we get the correct address before shipping your order.

What If My Package Doesn't Arrive?

Please contact us if your package doesn’t arrive so we can try to rectify the issue. 

What Is Your Refunds Policy?

We offer refunds for all undelivered packages if and only if the issue comes from our side. Please let us know if you have any complications so we can begin the refund process.

How Do I Track The Status Of My Order?

Immediately we confirm your payments and we register your order for deliveries, you will get a confirmation email with the tracking number in it so you can track the shipment of the package till it gets delivered.

How Long Before My Order Is Shipped?

After we receive confirmation of the payment, we always endeavor to ship out all orders within the same day of receipt. Orders placed after 5pm California time will be shipped out the next day.

How Long Does Shipping Take?

Firstly, we offer overnight shipment within the US for special orders. The random shipment takes 2 to 3days and deliveries to countries out of the USA will depend on the final destination.

Do I Need A Medical Card To Buy Weed?

No you don’t need a medical card to buy our products. Feel free to place your orders as we sell to all stoners.

What Payment Methods Do You Accept?

We only accept the following payment methods; zelle, apple pay, western union, bitcoin (all cryptocurrencies)